What is Unified Communications?

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Unified Communications (UC) is not just one single solution, but rather a combination of solutions that provides an organization with a unified communication experience that carries across multiple devices. During these current times when many organizations find their workforce adjusting to a hybrid work environment, employees must be provided with the tools they need to communicate effectively whether they’re working remotely or in the office.

Vicom is a unique provider for your Unified Communications solution because we rely on a holistic methodology that understands the importance of the infrastructure of your network. Due to our experience not just in UCC but in IT and Networking, VIcom can provide a turn-key solution both for your UC platform as well as your network that houses it.


It’s safe to say that most professionals are familiar with the concept of SMS (Short Message Service) text messaging as it’s become a standard form of communication. One of the more recent trends in the industry is seeing text messages being sent to and from UC platforms. This enables your workforce to communicate with clients in ways that feel natural to your client and convenient to your employees. In addition to text messaging, a UC platform provides the ability for instant messaging which enables your team members to chat with each other in real-time.


Presence enables your team members to view each other’s availability in real-time. In moments that necessitate communication, presence informs individuals if the team member they’re attempting to reach is available, busy, out of the office, or does not wish to be disturbed.


Voice is simply communicating via a telephone call.


Mobility enables members of your organization to remain available via their office extension regardless of their actual location. By utilizing a softphone application, they’ll be able to receive and make calls, chat, and more.


A UC platform can enable your team members to receive their voicemail via their desk phone, within their email, or conveniently on their mobile device.

Video Conferencing

Throughout 2020, video conferencing became a standard method of communication and that is not a trend that will be going away. A UC platform provides a quick and easy way to schedule and conduct meetings with a variety of other features depending upon the UC platform that’s chosen.

Unified Communications as a Service (UCaaS)

A cloud-based UC platform provides a variety of benefits for your organization. Enhancing your teams’ ability to collaborate while empowering your team members to stay effective while remaining mobile are key positive aspects when considering a UCaaS. Additional benefits include:

  • Better Disaster Recovery
  • Rapid Service Deployment
  • Enhanced CRM (Customer Relationship Manager)
  • Centralized Management


Because it’s a cloud-based service, your organization will benefit from

  • Low upfront expenses
  • Reduced operating costs
  • Scalable provisioning
  • Enhanced Security
  • Consistent and predictable flat-fee pricing for your specific desired features
  • & More




These are the main components of what we consider Unified Communications but there is certainly more. If your organization has questions or you’re looking to explore UCaas in greater detail, please fill out the contact form below.



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Audio Visual Virginia Beach | VIcom is well experienced in teleconferencing solutions. Moreover, VIcom assists many organizations in simplifying and enhancing their ability to teleconferencing efficiently.

We are also Virginias’ premier technology solutions integrator for Teleconferencing, Zoom, Audio Visual, Unified Communications, Security Applications, Cloud & IT, Church AV Systems, and Educations AV Solutions. Moreover, we are proud to serve clients throughout the mid-Atlantic region of Virginia. For example, Virginia Beach, Chesapeake, Norfolk, Portsmouth, and Suffolk, VA. Also providing service to customers in Newport News, Hampton, Poquoson, Yorktown, Williamsburg, Tabb, Grafton, and Seaford VA.

Furthermore, we have an office in Richmond, VA, better serving clients in the Northern Virginia region, including Richmond, Powhatan, Colonial Heights, Chester, Petersburg, Chesterfield County Midlothian VA.

For more information, call: (757) 490-7777. Please be sure to follow VIcom on Linked In.

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