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How much does a cloud phone system cost? 2022 Update

This article was originally published on our blog in early 2021. The transition to the cloud has only increased as we enter into 2022. If your organization has not made the decision as to which cloud provider is the best for you, then this will be a great resource. In addition to the information provided in the original article, below we’ve added a comparison chart showing the differences in features and costs between four major providers of cloud phone solutions in 2022.

8×8 Nextiva RingCentral Zoom Phone
Target Audience

Organizations of all sizes.

Target Audience

Small – Medium sized organizations.

Target Audience

Organizations of all sizes.

Target Audience

Organizations of all sizes.

Features

Unlimited Calling, SMS & Fax

 

Multi-Level Auto Attendant

 

Call Recordings

 

Visual Voicemail

 

Music on Hold

 

Local Number Porting & Direct Dial Number

 

Overhead Paging

 

Caller ID, Blocking, & Do Not Disturb

 

Call Forwarding & Transfer

 

Call Waiting & Parking

 

3-Way Calling

 

Ring Group

 

Call Monitoring

 

Call Queues

 

Role-Based Access Controls

 

Multi-Site Support

 

User Provisioning

 

Cost Center

 

Emergency Services

 

Directory Assistance

 

Presence

 

Analytics

 

 

Features

Nextiva App

 

Unlimited Calling in North America

 

Unlimited Business Text Messaging

 

Unlimited Online Faxing

 

Unlimited Web Conferencing

 

Team Chat

 

Keep Your Existing Number with Number Porting

 

Free Local Phone Number

 

Free Toll-Free Number

 

Extension Dialing

 

Number Change

Auto Attendant

Advanced Call Management

 

Advanced Call Routing

 

Call Analytics

 

Do Not Disturb Mode

 

Voicemail

Voicemail Greetings

Voicemail

Forwarding

 

Voicemail to Email

 

Voicemail to Text

 

VoIP Caller ID

 

Call Screening

Call Recording & Rating

 

Call Park

 

Call Forwarding

 

Three-Way Calling

 

Conference Bridge

 

Call Queuing

 

Call Presence

 

Call Pulling

 

Call Transfer

 

Call Notify

 

Anonymous Call Rejection

 

Push to Talk

 

Priority Alerts

 

Custom Ringback

 

Custom Music on Hold

 

VoIP Switchboard

 

Hosted PBX Phone System

 

SIP Trunking

 

VoIP Desk Phones

 

Nextiva Softphone

Conversational AI

 

Features

Business phone or toll-free numbers

 

Unlimited calls within the US/Canada**

 

Business SMS

Voicemail-to-text

 

Team messaging

Document sharing

 

No limit on number of users

 

Business phone numbers in over 100 countries

 

Unlimited internet fax

 

Unlimited audio conferencing

Video meetings with up to 100 participants

 

Up to 24-hour meeting duration

 

Quality-of-service reports

 

Popular integrations including

Office 365, Google Workspace, Slack,

and more

 

24/7 support

 

Automatic call recording

 

Single Sign-on

 

Multi-site admin and management

 

Up to 8-digit extensions with site codes

 

Hot desking

 

Advanced call handling including whisper, barge, and more

 

Video meetings with up to 200 participants

 

Real-time analytics

 

Popular CRM integrations with Salesforce, Zendesk, and more

 

Industry-specific integrations with Canvas, Smarsh, and more

 

Developer platform and custom integrations

 

Device status reports

 

Device status alerts

 

Unlimited storage***

 

Features

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

 

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management Features

Customized phone system settings

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration Features

Team collaboration via cloud phone system

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps Features

VOiP apps for mobile devices

Mobile app

 

Cost per User Start at

$15 – $44 per User per Month

Cost per User Start at

$18.95 – $57.95 per User per month

Cost per User

$19.99 – $49.99 per User per Month

Cost per User Start at

 

$120 – 240 per User per Year

Simply put, a cloud phone system is a major component of a unified communication solution that delivers all its services via your internet connection. These systems offer call routing, automated greetings, voicemail, conference calling, call recording, and many other features you are familiar with on your current phone system. Cloud phone systems piggyback on your data network and typically do not require equipment to be installed onsite, other than the physical phones.

 

  1. What type of phone service is the best solution for my organization?

 

Choosing the right solution should start with your organization’s current situation. What are your needs, wants, and capabilities? These answers will be unique to you and will be crucial in determining the right choice when it comes to your communications provider.

 

  1. What impact will a cloud phone system have on my organization’s internet speed?

 

Due to the nature of how a cloud phone system works, its use of bandwidth should be a consideration when determining your phone solution. A proper UCC engineer will understand the different factors within each phone solution and can assess your system’s strength and provide a suggested solution based on those factors.

 

  1. How scalable is this solution for my organization?

 

Scalability is a major pro for a cloud option but it still deserves its place in the conversation. Assessing where you are now and where you foresee your business will grow will help in choosing the right phone solution that meets your current needs and the needs you’ll have in the future.

 

  1. What hardware do we need?

 

I don’t use a physical office phone and instead prefer to take most of my office calls utilizing my smartphone. This is a personal preference though, as many still prefer a physical office telephone. It’s important to consider this aspect as well as it will affect the overall cost of your organization’s solution.

 

  1. Should I sign a contract?

 

We’re no longer living in the days of being stuck in a massive and expensive contract with telephone providers. Cloud phone systems provide major flexibility and versatility but that doesn’t always mean that there is no service contract or agreement. Rather than just pursuing no contract, many would benefit from ensuring that any service contract they do enter into works for their business and provides the flexibility necessary to meet the rapid changes that many organizations will typically experience.

 

The great news in all of this is that you’re not alone. Vicom has the engineers and the experience to navigate through the many solutions and provide you with the right options and solutions. If you’re ready to speak to someone about a cloud phone system for your organization, please fill out the form below and we’ll be in touch!

 


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ABOUT VICOM

Audio Visual Virginia Beach | VIcom is well experienced in teleconferencing solutions. Moreover, VIcom assists many organizations in simplifying and enhancing their ability to teleconferencing efficiently.

We are also Virginias’ premier technology solutions integrator for Teleconferencing, Zoom, Audio Visual, Unified Communications, Security Applications, Cloud & IT, Church AV Systems, and Educations AV Solutions. Moreover, we are proud to serve clients throughout the mid-Atlantic region of Virginia. For example, Virginia Beach, Chesapeake, Norfolk, Portsmouth, and Suffolk, VA. Also providing service to customers in Newport News, Hampton, Poquoson, Yorktown, Williamsburg, Tabb, Grafton, and Seaford VA.

Furthermore, we have an office in Richmond, VA, better serving clients in the Northern Virginia region, including Richmond, Powhatan, Colonial Heights, Chester, Petersburg, Chesterfield County Midlothian VA.

For more information, call: (757) 490-7777. Please be sure to follow VIcom on Linked In.

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