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An all-in-one communication platform from 8×8

Now more than ever, organizations are looking for a way to bring together their technology across multiple environments.

Unified Communications as a Service (UCaaS) enables organizations to utilize industry-standard communications tools in one central environment. This empowers them to track chats and conversations, manage their phone tools, and collect vital analytics and information. Similar to UCaaS, Contact Centre as a Service (CCaaS) combines the various communication components of the modern call center into one central environment. Now imagine the possibilities of combining both UCaaS and CCaaS into one environment. What you are envisioning likely looks a lot like the XCaaS platform from our partners at 8×8.

8×8’s XCaaS provides a solid answer to many of the challenges that the modern organization is facing amidst this new hybrid work environment that blurs the lines between customer-facing and back-office roles both local and remote. 8×8 describes their platform as a single space for cloud-native voice, chat, meetings, contact center solutions, and embeddable communications.

The XCaaS platform provides:

  • Business phone- unlimited calling and fax
  • Multilevel auto attendant
  • Call recording
  • Visual voice mail
  • Music on hold
  • Number porting
  • DID numbers
  • Call handling with caller ID, call management, and forwarding
  • Calling analytics
  • Team chat
  • Instant messaging
  • File sharing
  • Team messaging
  • Finetune access
  • Universal messaging
  • Video conferencing
  • HD audio and video
  • Virtual backgrounds
  • Advanced moderation controls
  • End-to-end encryption
  • Conference call in-and-out
  • Cloud recordings
  • Calendar integrations
  • Contact center
  • ACD
  • IVR
  • Digital omnichannel
  • Predictive dialler
  • Workforce management
  • Quality management
  • Customer surveys
  • Call and screen recording
  • SMS messaging
  • Message synchronization
  • Faxes and MMS
  • Work apps
  • Visual voicemail
  • Analytics
  • Speech and sentiment analysis
  • Real-time custom dashboards
  • Quality analysis and device reporting
  • APIs 
  • Integrations

 

It’s this long list of features that positions 8×8’s XCaaS as an end-to-end solution for managing both internal and external communications. Additionally, organizations can feel confident with the knowledge that 8×8 backs their platform with a 99.99% uptime guarantee.

Combining these communication tools with reliability, simplicity, analytics, and insight makes 8×8’s XCaaS a top choice for many of the modern organizations that are searching for the best way to move forward in this time of significant digital transformation. If you’re searching for the ability to easily access all of your communication tools with enhanced support, training, professional services, and assistance with API integrations, fill out the form below to schedule your demo for 8×8’s XCaaS.

 


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ABOUT VICOM

Audio Visual Virginia Beach | VIcom is well experienced in teleconferencing solutions. Moreover, VIcom assists many organizations in simplifying and enhancing their ability to teleconferencing efficiently.

We are also Virginias’ premier technology solutions integrator for Teleconferencing, Zoom, Audio Visual, Unified Communications, Security Applications, Cloud & IT, Church AV Systems, and Educations AV Solutions. Moreover, we are proud to serve clients throughout the mid-Atlantic region of Virginia. For example, Virginia Beach, Chesapeake, Norfolk, Portsmouth, and Suffolk, VA. Also providing service to customers in Newport News, Hampton, Poquoson, Yorktown, Williamsburg, Tabb, Grafton, and Seaford VA.

Furthermore, we have an office in Richmond, VA, better serving clients in the Northern Virginia region, including Richmond, Powhatan, Colonial Heights, Chester, Petersburg, Chesterfield County Midlothian VA.

For more information, call: (757) 490-7777. Please be sure to follow VIcom on Linked In.

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