Maintenance & Support
Support plans tiered to match the needs of any size business.
In today’s competitive marketplace, companies cannot afford to have network failures and glitches. Disruptions in communications and network service can lead to customer dissatisfaction and revenue loss which can be detrimental to a business.
With years of experience and a team of experts, VIcom knows the importance of your communication systems and exactly how to support them. We offer a robust portfolio of services and support for all sized workplaces. Let us manage your network while you focus on running your business.
Our mission at VIcom is to provide our clients with the most reliable service and support so you’re able to better serve your own customers. We have put a support agreement in place providing you the complete protection you need for maximum uptime and dependability of your Voice, Video or Data Network. Our partnerships with industry-leading manufacturers give you the access to quality equipment and manufacturer support, while also leveraging VIcom’s experience and expertise.
Enterprise Class System Support and Maintenance Includes:
Emergency response – 2 to 4 hours
Emergency service/disaster recovery
Non-emergency response the next business day
Priority queing for service requests
24/7 remote alarm monitoring & resolution
Remote diagnostics & troubleshooting
Free parts replacement
On-site technician dispatch
Access to Tier 3 & 4 engineers
Discount rates on moves, adds and changes
“Sending a collective “Thanks” to the staff at VIcom. We value our partnership with your company and look forward to maintaining our close working relationship going forward.”
- Newport News Police Dept.
Get started today.