Why your employees shouldn’t be using their personal mobile number for remote work.

Best practice business phone numbers

Working remotely is hardly new for many employees. Long before our collective quarantine, it was normal practice to conduct business activity both in and out of the office. However, our normal routines have dramatically changed, and most staff now find their days beginning and ending in their home office. Naturally, that has resulted in many using their personal smartphones for most of their phone calls due to convenience and their desk phones left at their empty office. As their employer, how should you feel about your work-force using their personal cell phones? Here are a few reasons why you may want to consider a unified communication app both right now and into the future.

You might be setting yourself up to lose clients in the future.

While you hope to retain your top performers, employees come and go. That’s the nature of business. If your team uses their personal phone numbers for their business calls, what happens if they leave and their clients attempt to call your company using the number they’ve used in the past to communicate with their rep? Their call to your company is now a new opportunity for whichever company your past employee is currently a part of. The risk of losing this client becomes major, and you’ve lost any chance of retention because your company was left out of the chain of communication. Using a unified communication app on your rep’s personal smartphone means their customer can call the phone for your company. While your rep can continue to use their own phone to answer that call if they decide to part ways with your company in the future, you’ll retain that phone number and remain a vital part of that chain of communication with your valued client.

How do you monitor and coach your sales team?

Imagine a coach managing his team during a playoff game while wearing a blindfold. How effective can they possibly be? You can have a team of all-stars on your roster, but if you’re blind to their call activity during this trying time of business, you’ve greatly handicapped your ability to coach their behavior. When your rep utilizes a unified communication solution on their phone, you get a much better picture of their day-to-day activity. This allows you to approach their techniques side by side (virtually, of course) and make the necessary adjustments to keep your team thriving and productive.

Security is important

Whether in or out of the office, your client’s information is important. They trust you’re keeping it secure. Allowing their information to rest on a personal mobile device can be reckless. When your company is liable, you need to do everything in your power to keep the communication and information of your clients safe and secured. Utilizing a unified communication app keeps that information encrypted and safe. You can trust that even if your rep loses or misplaces their phone, you didn’t lose or misplace vital information with it.


Work/Life Balance is vital.

The last reason is a benefit for both the employee and the employer. Separating your work life from your personal life is essential to getting the most out of each of the two aspects of our lives. Encouraging your employees to keep their personal numbers solely for personal and their business numbers solely for business provides them with the freedom to turn off the work site when it’s time to rest. Setting up automated time intervals can help in this process of distinguishing work-life balance. You’ll likely find that an employee who can take full advantage of personal time will be much more inclined to remain productive and take full advantage of their time on the clock!


These are just a few of the reasons your sales team should utilize a unified communication platform. If you’re ready to take the next step in setting up a unified communications platform for your staff, please fill out the form below, and we’ll be in contact!

Also, see The Cost of Keeping Outdated Technology

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Best practice business phone numbers | VIcom is well experienced in communication solutions. Moreover, VIcom assists many organizations in simplifying and enhancing their ability to communicate efficiently.

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