Professional call accounting and recording solutions

To understand the complete customer experience your company is delivering, maintain regulatory compliance for any contracts your company may hold, as well as to guard from any misrepresentations, phone call recording is an essential component of a company communications system. VIcom call accounting technology enables users to store, manage, and play back digital media files of their phone conversations.

Call accounting promotes employee improvement, regulatory compliance, and optimizes customer care. Recording software gives you the peace of mind that no detail is lost – you can reference that recorded conversation in the click of a button. Whether you use the calls for training purposes or disputing a legal allegation, call accounting is a highly valued tool amongst our clients.

VIcom offers a scalable recording and reporting solution for every size business from a single entity to multi-location call centers. VIcom’s call accounting and recording solution is a robust, all-in-one approach to customer care. Our solution will help you meet – and exceed
– customer expectations.

Our staff is highly trained and certified on AVAYA and Samsung product lines. The certification process is in place to ensure you will always be offered the right solution the first time – every time.

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COntact Center

If business agreements are done over the phone, specifics can easily be forgotten or misunderstood down the road.

“The Virginia Beach Fire Department is very happy with the design, installation and training on our conference room. The crew did an excellent job and was always very professional. We are thankful to have partnered with such a great crew.”
– Virginia Beach Fire Department

INDUSTRY LEADING SOLUTION PARTNERS

  • Avaya
  • Computer Instruments
  • Datel
  • Jabra
  • Plantronics
  • Xima Software
Get started today.

Contact a VIcom representative for a free consultation.