Network Operations Center services offering multiple tiers of support

VIcom’s Network Operations Center sets us apart from other systems integrators. Headquartered in Virginia Beach, Virginia, the VIcom NOC is the heart of the organization; the central focal point where our engineers manage, control, and monitor your critical voice, data, and video networks, applications and infrastructure.

The NOC at VIcom is an end-to-end solution delivering a holistic collection of life-cycle management applications and services to manage your network 24/7. Using our centralized tools, we have the ability to monitor your basic telephone components as well as your entire network to include WAN segments to routers to switchers, servers and PCs – along with all of the applications they utilize. Having keen vigilance over your entire IP Telephony Communications infrastructure allows us to detect and resolve any glitches anywhere in the system before they affect your business. Should an abnormality arise, our intuitive NOC system audibly and visually alerts our team to solve the issue. VIcom’s NOC helpdesk is a valuable resource available to our clients giving them access to Tier 2 technicians, as well as Tier 3 and Tier 4 level engineers if necessary.

 

Core Benefits

  • Quick & Efficient Ticket Resolution: The proof is in our performance. Our Network Operations Center processes over 1,500 tickets a month proving our experience and capacity to react, respond, and resolve customers’ issues quickly and efficiently.
  • Variety of Customers: VIcom boasts a satisfied customer base worldwide. With more than 2,400 customers throughout the US and the world, our NOC has expertise with an array of clients in varying industries.
  • Exceptional Monitoring: Our skilled certified technicians have close watch over your network to ensure any and all abnormalities are discovered.
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VIcom’s NOC helpdesk is a valuable resource available to our clients giving them access to Tier 2 technicians, as well as Tier 3 and Tier 4 level engineers if necessary.

“We wanted to take the time and let you know how impressed I was with everyone at VIcom. Your team was very tenacious with the programing for The Jordan Hall Conference Center Auditorium at U.Va. They provided real time solutions, and listened very well to how we wanted it all to work. What we admire the most about the VIcom team is that everyone went the extra mile in trying to solve unforeseen issues that arose,and you came back, time after time, and fixed them all! Accountability is admired and your team aced it!”
– The University of Virginia

 

 

 

  • Certified Staff: Our NOC is staffed with the most highly skilled technicians and engineers in the business with excellent credentials and the highest levels of certification.
  • Reporting and Analytics: Resolution times, response times, your usage specifics, details on your network, and further important information are all available in detailed reports.
  • Complete Coverage: VIcom’s NOC monitors all of the systems and networks in your work environment, and do so at multiple levels, to ensure your objectives are being met and you can have peace of mind knowing we have you covered.

 

Get started today.

Contact a VIcom representative for a free consultation.