Network Operations Center services offering multiple tiers of support

Turn to VIcom

Our mission is to be the technical services management company of choice and we are well on our way to achieving that goal. Staffed with knowledgeable experts, our team provides the service and technology to deliver top-notch IT support to our clients. 24/7 IT maintenance and monitoring service allows our clients to:

  • Focus on running their business without the inconvenience and distraction of downtime
  • Timely responses and support should an issue arise
  • A managed service tailored to your precise needs
  • Support from high-level certified technicians
  • Detailed performance reviews providing pertinent analytics
  • Monthly costs you can predict and anticipate
  • Rigorous service-level arrangements giving you the best technical support

Trust in VIcom

VIcom’s technology management services are internationally recognized giving our clients peace of mind when they invest in us. Let’s do a little bragging; some of our accolades include: (THE XYZ AWARD, RECOGNIZED AS THE _____)

We’ve done our research

VIcom’s team of qualified engineers and technicians selected and designed our managed services technology that most effectively supports our clients. Our customers depend on us because our technology is reliable, robust, and proven and that is why organizations turn to VIcom every day to support and service their IT infrastructure. Our management services include the following benefits:

  • Ability to log and monitor your own calls
  • Monitor, patch, review, deploy, secure and manage IT resources from one, easy-to-use platform
  • Automated resolution update emails
  • Produce executive reports with key data on managed services providing insight into how your systems are being used and meeting the needs of the users

 

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Our customers depend on us because our technology is reliable, robust, and proven and that is why organizations turn to VIcom every day to support and service their IT infrastructure.

 

“VIcom has always provided good, prompt service. The technicians have all been very professional and represent your agency well. Having dealt with a lot of vendors over the years, I can assure you that is it is a pleasure to deal with the folks from VIcom.”
– Newport News Police Department

 

 

Utilize Our Resources

The VIcom team of engineering professionals are some of the most knowledgeable and highly-educated in the industry. Our team is dedicated to:

  • Maintaining and updating all accreditations to include: Microsoft, VMware, Citrix, Cisco, NetApp, Novell, IBM, HP and Oracle
  • Benefiting our clients by utilizing all of our managed services tools
  • Continuing to create and enhance our culture of partnership
  • Keeping our clients business goals in mind
  • Properly detecting when problems should be resolved remotely or on-site and escalating them if need be
  • Thoroughly checking the infrastructure regularly to prevent costly downtime

 

Get started today.

Contact a VIcom representative for a free consultation.