Managed IT Services
Best in Class Managed IT Solutions.
Turn to VIcom
Our mission is to be the technical services management company of choice and we are well on our way to achieving that goal. Staffed with knowledgeable experts, our team provides the service and technology to deliver top-notch IT support to our clients. 24/7 IT maintenance and monitoring service allows our clients to:
- Focus on running their business without the inconvenience and distraction of downtime
- Timely responses and support should an issue arise
- A managed service tailored to your precise needs
- Support from high-level certified technicians
- Detailed performance reviews providing pertinent analytics
- Monthly costs you can predict and anticipate
- Rigorous service-level arrangements giving you the best technical support
Trust in VIcom
VIcom’s technology management services are internationally recognized giving our clients peace of mind when they invest in us. Let’s do a little bragging; some of our accolades include: Small Business of the Year, Fantastic 50 Company, Patriotic Employer and recognition in Sound & Communications publication.
We’ve done our research
VIcom’s team of qualified engineers and technicians selected and designed our managed services technology that most effectively supports our clients. Our customers depend on us because our technology is reliable, robust, and proven and that is why organizations turn to VIcom every day to support and service their IT infrastructure. Our management services include the following benefits:
- Ability to log and monitor your own calls
- Monitor, patch, review, deploy, secure and manage IT resources from one, easy-to-use platform
- Automated resolution update emails
- Produce executive reports with key data on managed services providing insight into how your systems are being used and meeting the needs of the users
“I would like to commend VIcom on the conversion of our phone system for 800 stations. Your team worked diligently every day and into the evenings in order to meet our cutoff date. They handled themselves in an exemplary fashion and our staff and users enjoyed having them on campus! I appreciate everything you and your folks did to make this conversion possible.Each person was a joy to work with! Thank you!”
– Hollins University
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Utilize Our Resources
The VIcom team of engineering professionals are some of the most knowledgeable and highly-educated in the industry. Our team is dedicated to:
- Maintaining and updating all accreditations to include: Microsoft, VMware, Citrix, Cisco, NetApp, Novell, IBM, HP and Oracle
- Benefiting our clients by utilizing all of our managed services tools
- Continuing to create and enhance our culture of partnership
- Keeping our clients business goals in mind
- Properly detecting when problems should be resolved remotely or on-site and escalating them if need be
- Thoroughly checking the infrastructure regularly to prevent costly downtime
Get started today.